Frequently asked questions
Short answers to the questions we hear most. Still stuck? Contact us.
What is Dot?
Dot is an AI wellness companion focused on menopause and midlife well-being. Dot provides educational information and supportive conversation. Dot is not a medical provider and does not offer medical advice, diagnosis, or treatment.
Is Dot a doctor?
No. Dot is an educational companion. For medical care, diagnosis, prescriptions, or treatment decisions, please consult a licensed healthcare provider.
Pricing & billing
Dot Free is $0 forever. Dot Pro is $9.99/month or $79/year (save 34% — just $6.58/mo). All prices in USD. Payments are processed securely by Stripe. We never store your card details. Full details on the pricing page.
How does the free trial work?
Dot Pro includes a 7-day free trial. A payment method is required to start. If you don't cancel before the trial ends, you will be automatically charged $9.99/month (monthly) or $79/year (annual). You can cancel anytime in Settings → Subscription before the trial ends to avoid any charge.
How do I cancel?
Go to Settings → Subscription and choose Cancel. Cancellation takes effect at the end of your current billing period, and you keep access to Dot Pro until then.
Refunds
We offer a 14-day money-back guarantee on new subscriptions. See our Refund & Cancellation Policy for full details.
Privacy & data
Your conversations and health inputs are encrypted in transit and at rest with AES-256. We never sell your data to third parties. See our Privacy Policy for the full picture.
Crisis resources
Dot is not an emergency service. If you are in the U.S. and are in emotional distress or having thoughts of suicide or self-harm, call or text 988 — the Suicide and Crisis Lifeline — available 24 hours a day. If you are in immediate danger, call 911 or go to your nearest emergency room.