30 minutes a month, face to face with a real person.

What a Dot Session is

A Dot Session is a live, private video conversation between you and a Kindr Health wellness expert. You pick a topic, you get matched with an expert who is online, and you talk.

Experts are trained in menopause education and supportive coaching. They can help you make sense of what your tracker is showing, talk through sleep, mood, work or relationships, help you build habits you can actually keep, and help you prepare for an appointment with your own clinician.

Sessions are one to one. Nothing is recorded, nothing is posted to the community, and nothing you say is shared with other members.

What a Dot Session is not

It is not a medical appointment. Experts do not diagnose conditions, order or interpret lab tests as clinical findings, prescribe or adjust medication, or tell you to start or stop any treatment.

It is not urgent or emergency care. If you have a medical emergency, call your local emergency number. If you are in crisis in the US, call or text 988.

It does not replace your own doctor or clinician. Experts will regularly encourage you to bring things to a licensed professional, and can help you write down what to ask.

Minutes, credits and how billing works

Session time is measured in credits. 1 credit = 1 minute of live session time.

Dot Pro includes 30 credits at the start of each billing period. They are granted once per period and do not stack up month over month.

If you start Pro on a free trial, the included 30 credits arrive with your first paid billing period rather than during the trial itself. You can buy a minute pack at any time, including during a trial.

Anyone — Free or Pro — can buy additional minute packs: 30 minutes for $19, 100 minutes for $49, or 300 minutes for $119. Packs never expire while your account is open.

When a session starts we place a hold of up to 60 credits on your balance, then charge only the minutes you actually used and release the rest. Sessions shorter than 2 minutes are not charged at all.

Credits are not money. They cannot be transferred, cashed out or exchanged, and they have no value outside Dot.

Booking, waiting and no-shows

Sessions are on-demand. You request an expert, you wait in a private room, and you are connected as soon as an expert accepts.

If no expert accepts your request, the hold is released in full and nothing is charged.

You can cancel any time before an expert joins with no charge. If you do not appear after your expert joins, the session is marked as a no-show and normal minute charges apply.

Conduct on a session

Be kind. Experts may end a session immediately for abuse, harassment, sexual content, intoxication, or attempts to record the call.

Do not record or screenshot a session. Experts do not either.

Do not ask an expert for prescriptions, dosages, or a diagnosis. They will decline — that is the rule, not a judgment about you.

Repeated violations can cost you access to sessions while the rest of your Dot account stays active.

Privacy

Video and audio are streamed live and not stored. We keep only the facts we need to run the feature: who took part, the topic you selected, the start and end time, minutes charged, and your rating.

Experts may keep short private notes to give you continuity next time. You can ask us to delete them at any time.

Nothing from a session is used for advertising, and we never sell your data. See the Privacy Policy for the full picture.

Refunds

If a session fails for technical reasons on our side, the minutes go back to your balance. Tell us and we will make it right.

Unused Pro minutes are part of your subscription and are not separately refundable.

Purchased packs follow our Refund & Cancellation Policy: unused packs can be refunded within 14 days of purchase.